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FAQ

GENERAL QUESTIONS:


Do you offer customized canvas design?

That sounds like a great idea! Unfortunately, we do not offer customization of the canvas designs just yet but we will definitely notify you if things change in the future! You can sign up to our newsletter to get all updates and notifications. 


I have further questions or concerns, how can I reach you?

The last thing we want to do is to leave you hanging! Feel free to email us at support@wallreadycanvcas.com or send us a message on Facebook. A customer representative would be most happy to assist you as soon as possible.

Is it safe to purchase on your website?

Definitely! We use encrypted SSL security to ensure that your credit card information is 100% protected.

PRODUCT QUESTIONS:

What is the canvas made of?

All of our canvases are printed using HD printers on a high quality artist grade cotton canvas. We use a high quality ink that creates vibrant colors, looks beautiful and resists fading and scratches.

Each canvas is then mounted on a durable wooden frame, and shipped to you ready to hang on your wall!

SHIPPING QUESTIONS:

When are items shipped?

Since we manufacture all of our canvases on demand in the U.S. and wrap them by hand, all items are subject to a handling period before they are dispatched.

The majority of our orders leave the warehouse within 2-5 days after your payment. We will notify you by email with a tracking number when your items have been shipped.

When will I receive my item/s?

Delivery Times

All items are usually printed, framed, packed and shipped within 2-5 days after you order

Our items are basically all created on-demand, hand stretched and printed with high quality ink and the finest attention to detail.

Total delivery time for continental U.S. shipments is 5-12 business days.

Total delivery time for international shipments is 5-20 business days.

Where are my items coming from?

We are proud to say that our facility is located in the United States! All of our canvases are manufactured on demand and handmade in Florida, U.S, therefore your package will be shipped from the United States.


ORDER QUESTIONS

How can I track my order?

After making your purchase, please allow 2-5 business days for processing. We will be sending you an email with your tracking number, which you can then track online.

Just enter your tracking number on your local post office website or on our "Track Order" page and voila! You’d be able to see the status of your order.

I did not receive any tracking numbers, where is my order?

We are sorry to hear that! But don’t worry, we can help you immediately. Just send us an email at support@wallreadycanvas.com and we would be happy to assist you.

Do you ship internationally and what is the shipping cost?

For all countries outside the United States, we ship using FedEx International Ecomony. Please refer to the pricing below:

Australia                   $79.00 USD
Canada                     $40.00 USD
United Kingdom     $47.00 USD
**Note: All international deliveries (outside of the U.S.) may incur extra duties, taxes or fees upon arrival in the destination country. WE DO NOT cover any duties, taxes or fees that your package may incur.**

Total delivery time for international shipments is 5-20 days.

If you would like to ship to a country that is not listed above, please contact us at support@wallreadycanvas.com and we will let you know if we are able to ship to you and what the price would be.

 
I forgot to apply discount code, what should I do?

Oh no! But don’t worry, we got your back! Please send us an email at support@wallreadycanvas.com with your order number and your full name, then we can go from there!

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. For example, if you order multiple canvases, it may not be possible to place them all in one package. Please keep this in mind when receiving deliveries.


What currency will I be charged in?

Even if the store is displaying a different currency for your convenience, all of our transactions are processed in USD.

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